This is the letter I wrote to NTL after being screwed about for three days over my broadband connection.
Tuesday, 16 August 2005
Customer Service Division NTL Limited Concord Business Park Shadowmoss Road Wythenshawe Manchester M22 0BA
Dear Sirs
Account number xxxxx
On Sunday 14th August 2005, I reported a fault on my broadband connection to your customer service division. My first attempt was foiled because your greeting said that Customer Service was closed, and could I please ring back (...)

Very nice for the Blues: Scarlets win and no bonus points either way. Very nice for Wales: another young 10 with potential steps off the Carmarthen conveyor belt in the shape of Craig Evans. The youngster had a very good game and despite a slightly shaky start, he looked increasingly confident as he got into the pace of the game, scoring two penalties - one from sixty metres - and a conversion.
IN A TENSE, error strewn first half, the scoring was opened by Jerry Manning after 15 minutes and (...)